Delivery Policy

We will contact each customer to confirm delivery details and date.

We deliver to the below areas only:

• NJ - Essex County $15

• NJ - Passaic County $20

• NJ - Hudson County $25

• NJ - Bergen County $25

• NJ - Morris County $25

• NJ - Union County $25

• NYC - Manhattan $50

• NYC - Brooklyn $75

• NYC - Queens $75

We're always excited to hand the flowers to the recipient and will do our best to ensure the delivery goes smoothly!

Our driver will call and/or text the recipient upon arrival if there are any issues accessing the delivery location. In case the recipient won't be home, we'll place the flowers in a safe spot and text the recipient a photo to let them know. 

If we can't access the building, the recipient won't answer our calls or texts, we'll contact the sender to help us get in touch with the recipient.

We have a 15 minute waiting time per delivery. If all our attempts to contact the recipient or the sender fail, we'll find the safest spot for placing the flowers and take a picture. Once the order is marked as delivered, Haven is no longer responsible for arrangement's security or condition. 

If we notice that there is no safe place for the flowers, we'll contact the sender to confirm and offer the second attempt delivery for an additional delivery fee equal to the initial delivery charge.